Questions
You have questions, don't worry we're here for you. From tech stuff to how we support our community, below you'll find questions and answers to help you.
If you don't find the answer you're looking for check out our Help and Support Knowledgebase. Or get in touch, We'd love to hear from you.
Welcome! We’re so happy you’re here supporting your team. Whether you’re a supportive parent or family member or a passionate sports fan Joymo Arena is the place to start. Here you can find all the livestreams available in our community and catch up with the latest from your team. Once you’ve loaded up Arena you can search for the Event Name, a Playlist or a Channel.
This is why we’re here, to help you invest in the team you love, helping to grow them and their sport. The first thing you’ll want to do is register on Joymo Arena, you’ll need an email address. Once you’ve found the event or livestream you want to view you’ll need a credit card to make the payment. The process is easy and quick, and in no time you’ll be cheering on your team.
Joymo is working hard to make sure everyone, everywhere can support their team and be a part of our community. It’s all for you. If you’re experiencing issues with your stream please know that at this time we only support the following browsers: Google Chrome or Safari.
If you’re using one of these browsers (and you’re on the most recent updates) but you’re still experiencing issues, get in touch with us at support@joymo.tv.
We’re proud of the innovative tech that powers the Joymo platform, but sometimes there can be a few different reasons that cause the error message:
- Unstable internet connection from the content creator
- Unstable internet connection where you are viewing from
- The stream is being processed
- The content creator has not yet started streaming (for any reason)
Please wait a few minutes and try to access the livestream again by refreshing your web browser.
If it still does not work, get in touch with us at support@joymo.tv and one of our team will be happy to help.
Firstly, we’re sorry if this happened. No one wants to be left cut off before the end. It could be that the event ran over and that the Content Creator couldn’t have known to schedule more time.
Another explanation could be unexpected technical difficulties for the Content Creators (loss of power, poor internet connection).
We do our very best to support all of our Content Creators so they know how to best use Joymo’s platform to broadcast their sport. And though we’d love to be at every game cheering on from the sides, we have to trust our Content Creators to be responsible for their livestreams.
If an unexpected error has happened, please get in touch with us at support@joymo.tv, so we can inform the person in charge and support them however they need.
Joymo are constantly improving and adding features to accommodate new sports on our platform. We are already supporting a number of scoreboards, like water polo, handball, basketball, table tennis. tennis, badminton, football and more.
We’re here for every athlete, every team, every sport. We love our community and we want it to grow even more.
If we are not supporting the format you need, please get in touch.
The timer and score feature is managed by the person livestreaming the event. If it is not activated, it could be because the streamer did not start this function.
If you think this was an error please get in touch with us at support@joymo.tv, so we can inform the person in charge and support them however they need.