Questions
You have questions, don't worry we're here for you. From tech stuff to how we support our community, below you'll find questions and answers to help you.
If you don't find the answer you're looking for check out our Help and Support Knowledgebase. Or get in touch, We'd love to hear from you.
The subscription will give you access to all events on archery+. This includes historical content as well.
An Event Ticket will give you access to watch all content from that particular event. An event pass will be valid for 21 days from the first time you start watching. The event pass only gives access to the matches from that particular event.
You can also purchase single match access. The single matches are available to watch for 48 hours after you first start watching.
No, there is no app to watch the events on archery+.
You can watch all the content on your smartphone, tablet or laptop. If you want to watch on your smart tv, you can do so by using Chromecast or AirPlay. It is not possible to watch through the browser on your smart TV.
We recommend using the most updated version of Google Chrome as your browser for the best possible viewing experience.
Go to archery.tv and select “Sign In” in the top right corner and select
“New User? Create an account”
You can sign up using multiple methods:
1) with your google account
2) with your facebook account
3) with your email address and a password you choose
You will have to agree to the Joymo Terms & Conditions before signing up.
After the account is created, you can select to subscribe yearly to the platform, or purchase a one-off Event Ticket to watch a competition.
It is only possible to watch on one device at a time.
This error message can appear under different scenarios:
Streaming is not currently happening / the person filming is pausing the video
The connectivity in the venue is unstable, causing video images to drop
The broadcast is over. In this case, try to drag the cursor back to start to get to the start of the broadcast.
If you are experiencing several episodes of the error, please contact us at support@archery.tv with the details of the event you are trying to watch.
We recommend using Google Chrome (the latest version) as the browser to watch from.
If you are experiencing buffering, please check that you are connected to a network with a download speed of 2.5 Mb/s and that you are not using multiple apps that are straining your internet connection.
Please contact us on support@archery.tv if you are experiencing extreme buffering. When contacting us, please include information on which device you are using to watch from and what browser you are on.
Please note that if you are trying to watch on a Smart TV (directly from the browser on the TV), you will most likely have issues. To watch on TV, please use either ChromeCast or AirPlay.
If the broadcast does not start, please contact us at support@archery.tv so that we can investigate what has happened.
To cancel your subscription, you go to your profile section on archery.tv.
You can access this through the circle in the top right corner. Select Subscriptions in the menu, and go to “Cancel Subscription”.