Questions
You have questions, don't worry we're here for you. From tech stuff to how we support our community, below you'll find questions and answers to help you.
If you don't find the answer you're looking for check out our Help and Support Knowledgebase. Or get in touch, We'd love to hear from you.
Go to gbbasketball.tv and select “Sign In” in the top right corner.
Select “New User? Create an account”
You can sign up using multiple methods:
with your Google account
with your Facebook account
with your email address and a password you choose
You will have to agree to the Joymo Terms & Conditions before signing up.
After the account is created, you can select to purchase an event pass, giving you access to all the FIBA content available on the platform, or purchase a one-off ticket to view a match.
If you want to get access to all of the GB matches for the tournaments this summer, you can purchase the All Access Ticket (£19.99). Only group matches are scheduled now, but all games played by the GB team will be added to the all access ticket should they advance in the tournaments.
A single match ticket will give you access to a single match, both live and on demand. The access is valid for 7 days after the first redemption of the ticket. The tickets are available for the FIBA Women’s EuroBasket 2023 (£7.99 per game) and the FIBA European Youth Championships 2023 U16/U18/U20 (£4.99 per game).
The FIBA tournaments are only available to watch from the UK.
We recommend using Google Chrome (the latest version) as the browser to watch from.
If you are experiencing buffering, please check that you are connected to a network with a minimum download speed of 2.5 Mb/s and that you are not using multiple apps that are straining your internet connection.
If you have not found the answer to your question, please contact us at support@gbbasketball.tv and we will get back to you as quickly as we can!