Frequently Asked Questions

What is Joymo?

Joymo is a streaming platform for clubs, fans, athletes and coaches. Clubs film events and trainings, store content, sell access to fans and give access to athletes and coaches.

Clubs choose to film through the Joymo Share mobile app or through the fixed installed and unmanned camera. Joymo focuses on the joy of sports.

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Where can I watch?

 You can watch all streams at Joymo’s streaming platform called Arena. Click here to watch.

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How do I schedule a stream?

  1. Go to Joymo Arena 
  2. Click Log in on the top right side of your screen, and log in with your registered user account. Not registered yet? Click here and register, or contact Joymo at support@joymo.no for assistance.
  3. Click on the menu icon in the top left side of your screen, marked with three yellow stripes
  4. Click ‘Streams’, and then ‘New Livestream’ (on the right side of your screen)*
  5. Add relevant information regarding your livestream/game/event/test/training etc. through a step-by-step process. Make sure to add all relevant information and share with the opposition (if any). Also make sure to make the stream searchable in step 1, to have the stream available on Joymo Arena and on your own club site.
  6. Confirm stream by clicking on ‘create livestream’
  7. Share with friends, family, fans, opposition etc.
    All livestreams can be found on Joymo Arena if you have made your event “searchable”

*Please note that a team needs to be registered and created in advanced.

**Please note that streams cannot overlap, meaning that if you have two events (streams) after each other, event (stream) number 2 will not start before event (stream number 1) is finished.

***Please note that you as a host is responsible for your own internet and power at your venue. Please make sure that the internet and power is working as it should before using the system.

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How do I create a team?

  1. Go to Joymo Arena
  2. Log in with your user account – Click here
  3. Click on the menu icon in the top left side of your screen, marked with three yellow stripes
  4. Click on ‘Teams’
  5. Choose your club, and click ‘create new team’
  6. Type in a name for your team (e.g Team Joymo G16)
  7. Choose a sport and confirm by clicking ‘Create’
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How do I invite a coach to Joymo Arena?

  1. Go to Joymo Arena
  2. Log in with your user account – Click here
  3. Click on the menu icon in the top left side of your screen, marked with three yellow stripes
  4. Under “Manage”, select ‘Teams’ from the side menu
  5. Select the club you want to invite access to
  6. Click on the icon
  7. This will direct you to the ‘add trainer’ form
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How do I invite an admin, streamer or fan to Joymo Arena?

  1. Under “Manage”, select ‘Clubs’ from the side menu
  2. Click on the menu icon  and select ‘edit’
  3. Select the  icon to expand the options for adding Admins, Streamers and Members. Select your desired option.
  4. Fill in the details of the person you want to invite and then submit the form.
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How can we as a club make sure we are aligned with GDPR?

  1. Good management of the personal data being stored. An important aspect of GDPR gives the consumer right to know how their personal data is being used and where it is stored. If possible, it is recommended to have a person in the club dedicated to this topic.
  2. Updated Privacy Policy. Make it simple enough so everyone understands what they are signing.
  3. When taking pictures or filming (for any purpose, also when posting on social media), you need to collect consent. If you are considering taking pictures or filming anyone under 15 years of age, you need to collect the consent from the parents/guardians. Everyone above 15 years of age can give their own consent.
  4. The coach of the opposing team/club will be the one responsible for informing the athletes and/or parents/guardians (if under 15 years of age). If the club or sports team already have collected consent at a previous occasion, consent does not have to be collected again.
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How does Joymo help sports clubs with GDPR related questions and concerns?

  1. Joymo will provide trainings on GDPR-routines and information, and can provide the sports club/team with consent forms and tailored documentation.
  2. Limitation of access to the system. Only the people defined by the sports club/team can manage and start the Joymo LiveCaster or Streamer application
  3.  The sports club owns all content created with the Joymo system. Joymo does not have permission to use/access any of the content.
  4. The service delivered by Joymo will only show overview images and is not zooming in on participants.
  5. All content will be deleted within 90 days. If you want to delete anything before that, you can contact Joymo and we will assist.
  6. Information. The service is being delivered with free signage and posters for the sports venue. Everyone will be able to see that filming might occur in your venue. Proper information is an important GDPR-principle.
  7. Opposing athletes will also automatically be informed. When scheduling an event on arena.joymo.com, a message will automatically be sent to the opposing athletes.
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What do I do if I do not want my child to be filmed or photographed?

If you, as a parent/legal guardian do not want your child to be filmed or photographed, you have to inform your club. The club will be responsible for respecting your wishes.

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Having problems with a livestream?

My screen is black when trying to watch a live stream

Livestreams from Joymo will only work on the following web-browsers: Google Chrome and Safari. If you are using Microsoft Edge, Internet Explorer or Firefox , you will not get an image/video of the live stream. Please try to change your web-browser.

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I get the following error message: “We are creating a channel for you. Please retry in a couple of minutes”.

You might get this message due to a couple of reasons:

  • Unstable internet connection at the sporting event
  • Unstable internet connection on your viewing device
  • The stream is being processed in the cloud, and “prepared” for the viewer

Try to wait a few minutes and then try to access the livestream again by refreshing your web browser. If this does not resolve the issue, please get in touch with support@joymo.com. Please include the following information in your request, so that we can help you as fast as possible:

  • Which match are you trying to watch (Team A vs. Team B)
  • Which venue is it live streamed from (where is it played)
  • Time and date of the event/game
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I see a loading screen, and the livestream (game/event) does not start 

Try to turn off Action Focus, by clicking on ‘Action Focus ON’ (down right on your screen). With this function disabled, you can now pan and zoom manually as you prefer. If this does not resolve the issue, please get in touch with support@joymo.com. Please include the following information in your request, so that we can help you as fast as possible:

  • Which match are you trying to watch (Team A vs. Team B)
  • Which venue is it live streamed from (where is it played)
  • Time and date of the event/game
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The live stream stopped before the game/event was finished

The livestreams are created by the clubs (teams) themselves. It could be a “manual” mistake from the creator that the stream has been scheduled too short, and unfortunately does not capture the whole event.

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Action Focus is not following the play (action) correctly

Action Focus (automated tracking) is still in an experimental stage and at times can miss the action. If this happens frequently, or if the user would prefer not to use the Action Focus, it can be disabled by clicking on ‘Action Focus ON’ (down right on your screen). With this function disabled, you can now pan and zoom manually as you prefer.

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Action Focus (automated tracking) does not work when I watch a live stream (game/event) with the Joymo Live app

Action Focus is not supported when using the Joymo Live app to watch a game/event. If you want to watch the game/event with automated tracking, please use a web-browser on your phone or tablet. Please use Google Chrome or Safari. If you are using Microsoft Edge, Internet Explorer or Firefox then you will not be able to watch the game, as these browsers are not supported.

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Joymo Share App

If you are a new customer

Please send us the following information and we will help you get started with livestreaming content in no time:

* Required Fields

Once your club has signed up to become a Joymo-user, you will be invited by the Admin in your club to livestream using the Share App.

Please note that the fee for clubs to become a user of Joymo Arena, which you have to be in order to livestream and manage your content, is 1990 NOK per year (ex VAT).

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If you are already using a Joymo LiveCaster, and want to activate Joymo Share

If your club is already using a Joymo LiveCaster to capture content, but has not yet started with livestreaming through Joymo Share, the admin in the club will have to contact us at info@joymo.tv to activate.

Once the club has permission to stream with Joymo Share, the Admin can select this as an option under ‘Stream Method’ when scheduling livestreams in the future.

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If you cannot find any scheduled livestreams in the app

What If your club already is a Joymo Customer, and has activated livestreaming with Joymo Share, but you cannot find any scheduled livestreams in the app?

The Admin in the club will have to invite you as a Streamer on behalf of the club. Once you receive an email notification and complete your registration, you should find the events that your club has already scheduled for you to livestream.

Note that only today’s livestreams will appear visible in the app. This means that if a livestream is scheduled on a Wednesday, for a match on Saturday, the livestream will not appear in the app until Saturday.

 

At Joymo, we take content management and privacy rights very seriously. The clubs should be in control of who is livestreaming and creating content on their behalf. That is why the process of getting started is more complicated than just download and record. We want to make sure that the right people are streaming the right content.

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